Cadenza Hair Business Sales Terms & Conditions For The Web

The Terms of this contract are only offered in the English language and apply to business sales only.

We can offer our services in other languages through the use of an interpreter if requested in writing.

If you do not agree to these Terms, please visit our consumer website Cadenza Hair India where your statutory rights are not affected.

1. What Conditions Apply

1.OSK Cadenza Advantage India is registered in India, the registered office is D-7, Jharia Market, Sarai Khwaja, Faridabad 121003, Haryana, India and the GST No. is 06ACCPL3829L1ZG. Cadenza Hair is a registered trademarks and Trading name of OSK Cadenza Advantage India.

1.2 These Conditions shall apply to all contracts for the sale of goods (which expression shall where the context so permits include the supply of services) by OSK Cadenza Advantage India (The Company) to a buyer who is acting in the course of a business (including in the course of any business) to the exclusion of all other terms and conditions.

1.3 The Company reserves the right to add to, alter, amend or withdraw at any time without notice any of these Terms and Conditions or the Company’s Service Guarantee referred to in clause 4.

1.4 Orders for goods will only be accepted for Buyers acting in the course of a business and the Company will reserve the right not to accept orders from Hair Extension supply businesses.

1.5 Where the Company knows or is made aware or suspects that the Buyer is a dealer in or is a supplier of hair extensions or is otherwise engaged in the hair extension supplies business, then the Company reserves the right to refuse to sell to that Buyer in its sole discretion.

1.6 All orders for goods until accepted or rejected at its discretion by the Company shall be deemed to be an offer by the Buyer to purchase goods pursuant to these Conditions and all goods are offered subject to availability.

1.7 The Company reserves the right at any time to impose a minimum order quantity quotations, price lists, acceptance of offer, invoice or other document or information issued by the Company shall be subject to correction without any liability on the part of Company.

1.8 Your order is accepted and contract formed when we acknowledge receipt of your order by email or by other written method or if we do not send email or acknowledge in writing by another method when we despatch the goods or of first instalment of the goods to you.

1.9 In these Terms and Conditions ‘Working Day’ means Monday to Friday 9.30am – 6.30pm, in each week except any Bank or Public Holiday in either the Company’s place of business or the country of delivery or within INDIA or such other days when the Company's sales office is closed as notified to the Buyer from time to time.

1.10 In these terms and conditions ‘Hair Extension Supply Tools’ means human and synthetic hair pieces and accessories, hair care and skin care products.

1.11 Please note that these web sales conditions are not the same as those which apply to Cadenza Hair Mail order or other sites maintained by the Company

2. Orders, Specifications And Returns

2.1 The Company reserves the right to make any changes in the specification of the goods which are required to conform with any applicable safety or other statutory requirements, or where the goods are to be supplied to the Company’s specification which do not materially affect their quality or performance. Whilst the Company will endeavour to supply the product ordered, the Company reserves the right to Supply hair extension supplies of a comparable specification without notice and to vary to a reasonable extent the qualities delivered by those ordered to conform with the Company’s or its suppliers standard packaging.

2.2 For next day delivery, orders must be placed by 1pm for same day despatch.

2.3 The goods sold by the Company are at its discretion categorised as:-

(i) Stock hair extension supply products being hair extension and hair care products ordinarily held in stock by the Company for the direct delivery.

(ii) Stock hair extension supply Products being hair extension supply products ordinarily held in stock by the Company for the direct delivery.

(iii) Non Stock hair extension and hair care products – being hair extensions and hair care products not ordinarily held in stock by the Company.

2.4 Any non-returnable goods sold by the Company will only be accepted as a return either at the Company’s absolute discretion or where the goods are found to be defective at the date of delivery.

2.5 Order for the stock hair extension supply products may be cancelled at any time prior to dispatch of the goods. Order for other hair extension supply products may only be cancelled with the written agreement of the Company.

2.6 The Company shall credit the Buyer for stock hair extension products which are returned within 3 days of delivery provided always that the goods remain unopened and are returned in the original packaging and in the condition in which they were originally delivered otherwise the Company will have the sole discretion not to accept the return of goods. Stock hair extension Products may only be returned with the written agreement of the Company and only if within 7 days of delivery. Non-Stock hair extension products (bespoke products individually tailored to the customer requirements not be returned for credit. This does not affect your statutory rights. For Hygiene, Health and Safety reasons no wigs or hair accessories may be accepted by return unless found to be defective at the date of delivery.

2.7 The Company shall credit the Buyer for stock hair extensions if the buyer is not happy with the dyed colour. A few strands of un-dyed hair may be found in the hair pieces as they are naturally dyed. The Buyer must check the colour of the hair and noticing the un-dyed strands, if unsatisfactory to the Buyer, the Buyer must not take the hair piece out from it packaging, and must return it immediately. If detached, warranty is void and becomes non-refundable due to hygiene reasons.

2.8 The Company shall credit the Buyer for Stock hair extensions if the buyer is not happy with the quality of the hair. If the Buyer is unhappy with the quality of the Stock hair extensions, the buyer must not detach the hair from its packaging and must return it immediately. If detached, warranty is void and becomes non-refundable due to hygiene reasons.

2.9 If hair extension packaging is tampered with, opened, hair detached from packaging, all refunds are void.

2.10. The Buyer is responsible for returning the Goods to the Company. The buyer should ensure to obtain adequate proof of delivery as the Company will not be liable for Goods that are lost or damaged in transit.

2.11. Where Goods have been damaged while in the Buyer’s possession the Company shall not be required to accept the return of those Goods. If so damaged, the Company will notify the Buyer that the Goods are available for re-collection. If the Buyer requests redelivery it will be chargeable by the Company to the Buyer

2.12. The Company shall inspect returned Goods. If the Company deems the complaint for faulty Goods unjustified the Buyer will be informed of the reasons for the Company’s decision. The Buyer will be informed that the Goods are available for collection.

3. Price And Payments

3.1 The Company’s policy is to offer competitive prices wherever possible. The prices quoted in the Company’s sales literature are so far as possible the Company’s correct selling price. Due however to the ever changing nature of the hair extensions supplies market unless otherwise agreed in writing, the Company reserves the right at any time to revise the price of goods without notice to the Buyer. The price of the goods shall be the price stipulated in the Company’s price list current at the date of dispatch of the goods. The Company will however wherever it is practical to do so endeavor to notify price changes prior to implementation.

3.2 Please ensure that you have your credit card number, issue date, expiry date, postcode, and security number ready and correct when placing your order. If you are using somebody else’s card you must get their full name, address, postcode and telephone number for authorization purposes. Cadenza Hair Web Sales team will need to have authorization of the Credit Card holder before payments are taken and goods are dispatched.

3.4 The Buyer shall pay the price of the goods on acceptance of order by the Company and before goods are dispatched.

3.5 The Company reserves the right to grant, refuse, withdraw, restrict, alter, suspend or cancel credit terms at their sole discretion. The Company, without limitation, reserves the right to refuse or cancel credit terms at their sole discretion. The Company, without limitation, reserves the right to refuse or cancel orders for goods where the buyer is or is liable to become in breach of its agreed credit terms.

3.6 Postage and packaging is sometimes free on special offers. Please check terms and conditions of each offer.

3.7 Where the Buyer’s account has been suspended or cancelled or if the Buyer’s credit limit is reached or exceeded the Company shall be under no obligation to accept any further Orders for goods and the Company shall not be held to be in breach of its Service Guarantee as provided in clause 4.

3.8 The buyer must make all payments in full without deduction, counterclaim or set off

4. Delivery

4.1 For Buyers:-

4.1.1 Orders can be delivered by 3rd Party Mail and Courier services. The Buyer has control over which service they would like to choose. OSK Cadenza Advantage India do not take responsibility for lost orders that are delivered by 3rd Party delivery companies.

4.1.2 Any order placed before 1.00pm, and you wish to add to your order this will go out separately the following day.

4.1.3 Next Day deliveries are not guaranteed by neither EMS Services nor OSK Cadenza Advantage India for orders placed on Fridays as Saturday is not a guaranteed delivery day.

4.1.4  EMS Recorded Deliveries can take between 3-10 working days to reach its destination. 

4.1.5 Any dates quoted for delivery of the goods or supply of services are approximate only, the Company shall not be liable for any delay with regards thereto howsoever caused. Time for delivery or supply shall not be of the essence unless previously agreed in writing by the Company.

4.1.6 The Company reserve the right to make a separate charge for deliveries where the Buyer specifically requests and the Company agrees to making a delivery by an agreed time.

4.2 For the purpose of this clause an order is received when it is in the possession of the Company. In the case of Internet orders this will be received in the time zone which the Company operates.

4.3 Following the delivery of goods unless the Buyer notifies the Company within 3 days of any discrepancies in the goods received all the goods ordered as stated on the delivery note shall be deemed to have been delivered.

4.4 We may make delivery by instalments to the buyer

4.5Title to the Goods passes to the buyer on delivery. If the price or other amounts payable under the contract is outstanding at delivery then title is retained by the Company until the buyers has paid all amounts payable under the contract including price.

4.6. The Buyer agrees that the Company may sue for price even if Title has not passed and possession and use of the Goods will end if any amount due under the contract becomes due or the buyer enters into liquidation or administration. and the Company shall be entitled to enter any premises where the goods are kept for the purposes of repossessing them.

5. Warranties And Liability

5.1 The Company will replace hair extension supply products found to be defective on delivery without charge Goods incorrectly supplied or invoiced as a result of error on the part of the Company will be credited without charge. Any hair extension item in its original, undamaged packaging, except special order hair extension products, may be returned within 7 days of delivery. These are the sole remedies in such cases. Unsealed goods which cannot be reused by reason of their nature (for instance when the Company deems products as bespoke to the buyer’s requirements or special order hair extension products may not be returned.

5.2 The Company will assign to the buyer the benefit of all warranties provided to us by any manufacturer or supplier of the goods. The buyer will be responsible for dealing with warranty claims to the manufacturer

5.2 Subject to the conditions set out below the Company warrants that all electrical items will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for a period of 12 months

5.3 The above warranty is given by the Company subject to the condition that the Company shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow manufacturers or the Company’s instructions (whether oral or in writing), misuse or alteration or repair without the Company’s approval.

5.4 Subject is expressly provided in these Conditions, all warranties, and conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law, subject to clause 6.6 below. The Buyer when ordering via the Company’s web site must ensure it has in place a virus protection as the Company accepts no liability for viruses transmitted or passed to the Buyer through use of the Company’s web site whether for ordering purposes or otherwise.

5.5 Where any valid claim in respect of any goods which is based on any defect in the quality or condition of the goods or their failure to meet specification is notified to the Company in accordance with these Conditions, the Company shall be entitled to repair or replace the goods (or the part in question) free of charge or, at the Company’s sole discretion, refund to the Buyer the price of the goods (or proportionate part of the price), but the Company shall have no further liability to the Buyer.

5.6 Except in respect to death or personal injury caused by the Company’s negligence, the Company shall not be liable to the Buyer by reason of any representation or any implied warranty, condition or other term, or any duty at/of common law, or under the express terms of the contract for any consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by negligence of the Company, its employees or agents or otherwise) which arise out of or in connection with the supply of the goods and services or their use or resale by the Buyer.

5.6 With the exception of liability covered by clauses 5.4,5.5 and 5.6 the Companies total liability for all, events giving rise to liability to the buyer in aggregate shall be limited to an amount equal to the price , delivery charges and other amounts payable by the Buyer under the contract

5.7 The Buyer agrees that it is best able to estimate the extent and nature of the insurance cover suitable for its business and property from time to time and that it is reasonable for the Company to sell the goods and fix the purchase price on the basis of the exclusions and limitations of liability which price would be higher were such provisions altered in these conditions and the Buyer agrees that it will be responsible for effecting insurance cover in respect of any loss or damage of whatsoever kind or howsoever caused either by reason of the negligence of the Company or otherwise to premises, plant or to other property and the Company shall have no legal liability in respect of any such loss or damage.

5.8 When returning hair extensions and associated products with a view that the product is faulty, a test report will take up to 6 weeks and its is only when we are in possession of the test report that the Buyer will be notified of any refunds, exchanges or product test report information.

6. General

6.1 The entire agreement

The contract documents constitute the entire agreement between you and us for the sale and purchase of the goods. No other communications or representations between you and us, whether written or oral, shall bind us, and you acknowledge that you have not relied on any representations from us in entering into the contract which do not form part of the contract documents. Any variation or alteration to the sale conditions shall only be binding upon us if made in writing and signed by OSK Cadenza Advantage India employee, other than a company director, has authority to change the terms of the contract.

6.2 Jurisdiction

The contract shall be governed by the laws of India and the parties submit to the exclusive jurisdiction for the English courts in relation to any dispute hereunder.

6.3 Force majeure

The Company shall not be liable to the Buyer for non-performance or late performance of the contract due to any matter beyond the companies control including (without limitation) war, terrorism, riot, public demonstration, the act of any government, industrial action (lightning, fire, explosion, storm, flood, earthquake, accumulation of snow or ice, or drought, shortages (including of fuel, utilities, and raw materials), vandalism, theft and other criminal action, interruption or failure of utilities, or anything of a similar nature affecting the companies carriers, sub-contractors or suppliers.. 

6.4 Reporting to police

Any suspicious telephone order or email order will be passed on to police for further investigation.

6.5 Third Party

Nothing in this agreement shall confer, nor do the parties intend to confer, any enforceable right on any third party and the Contracts (Rights of Third Parties) 1999 shall not apply.

6.6 Assignment

(i)The Company may sub-contract the performance of this Contract in whole or in part.

(ii)The Customer shall not assign or without first obtaining the Company’s written consent sub-let this Contract in whole or in part One Year Cadenza Hair Guarantee

All electrical tools and appliances by Cadenza Hair are covered by a 1 year guarantee. 

The copy of your invoice is your guarantee. Keep it filed in a safe place! You will need to send the invoice and product back together in order to apply for a refund or credit note

                 ·         For further enquiries please feel free to contact us sales@cadenzahairindia.com