Returns, Refunds, Cancellations & 
Exchange Policy, Return Policy

We are proud to offer a no-hassle 3 day returns on all our hair extensions from the date of delivery. We wash and condition all hair before it gets shipped to you as part of our triple-point inspection. You may wash, condition, and heat style the hair while in the security ties to ensure full satisfaction before using the product. After the security ties are removed, any possibility for return is voided.

Returns must be made within 3 working days for a full credit note. No refunds will be given. This is a Business to Consumer trade website and any sales form a contract under those terms. Click here for full terms & conditions.

The items returned must be in their original condition, which includes all un-tampered packaging. After the security ties are removed, any possibility for return is voided. Do not remove the hair from the backing card as this will invalidate any return. All goods will be inspected on return. We recommend that you return your item by First class Registered post to ensure that it reaches us safely and within 7 working days.

Please note it is very important that when you return an item, we know the order number it relates to and your details. Complete the Returns Form that is in your parcel or download a Returns Form here. Without these details we won't be able to take the action you want us to. Once we receive them, we will inspect and process the goods to ensure you receive what you want as quickly as possible.

The goods are your responsibility until they reach us. Please ensure you package your return to prevent any damage to the items or boxes as un-saleable items cannot be refunded or exchanged. We recommend you use EMS Indian postal service that insures you for the value of the goods you are returning.

Returning goods to Cadenza Hair Extensions

In addition to the Distance Selling Regulations, you can return any item within 3 days of receipt for a refund. For an exchange, you have 7 days from day of receipt to return goods. Refunds will be credited to your original method of payment. Delivery costs are not refunded.

Please note that in the interests of hygiene, all hair extensions, wigs, ponytails and accessories cannot be returned, unless they have remained in their original wrapping or are faulty.

In all cases, the items returned must be in their original condition, which includes all un-tampered packaging.  All goods will be inspected on return.

The goods are your responsibility until they reach our Warehouse. Please ensure the package your return to prevent any damage to the items or boxes as un-saleable items cannot be refunded or exchanged.

We recommend you use a shipping service that insures you for the value of the goods you are returning. Please send your returned goods to:

Cadenza Hair Extensions Returns Dept.

D-7, Jharia Market

Sarai Khwaja

Faridabad 121003

India

We also accept cancelled orders under the Distance Selling Regulations.

To speak to our Customer Services please call +91 (9266611555) between 10.00am and 4.00pm (IST) Monday to Friday or e-mail sales@cadenzahairindia.com

Delivery Options

Delivery

We use reputable 3rd party delivery companies to ensure your order reaches you safely. Note: If your item is lost or stolen in transit, the carrier company will be responsible for compensation claims.

Delivery Information

Please be aware that someone will need to sign for the delivery of your purchase between the hours of 9am and 6pm. Failure to provide an address where someone can sign for your goods, or requesting a delivery address to be changed while your goods are in transit, will result in extra delivery charges being made. Goods will not be left with a signatory.

                 ·         For further enquiries please feel free to contact us sales@cadenzahairindia.com